Privacy statement

This statement is effective from 6 August 2007.

Achieve Online Supplements are committed to providing the privacy of its member and our customers while also be responsible for the use of the information that is provided to them.  This includes information or opinions about our members and customers that we collect and record and which could be used to reasonably identify our customers.  Privacy for our customers is taken very seriously and we adhere to the National Privacy Principles and the Privacy Act 1988.  Our privacy Policy is stipulated for the business registered Achieve Supplements ABN 47 656 388 277.

Our Privacy Policy Statement sets out our policies on how we manage personal information within our business of Achieve Supplements.

The Privacy Policy Statement refers only to the website home page of Achieve Supplements and not to the business links found website (including advertising banners).  When moving away from the Achieve Supplements webpage via the links to other businesses, our Privacy Statement does not relate to any website or web pages operated or managed by them.

Type of Personal Information we Collect

Achieve Supplements collect general personal information including name, birth date, address, telephone numbers, email and other contact details.  We also collect information regarding the products and services used by yourself, and any preferences you tell us about including

We collect general information about you; we do not collect sensitive information pertaining to your political or religious beliefs, ethnic background or sexual preference.

In order to provide continually examine and maintain our business and the performance of the website, we also collect general information regarding;

• The number of uses visiting this website and the number of pages viewed;
• The date, time and duration of each visit;
• The path taken through to our website.

All this information does not record any information regarding your identity to ensure that Achieve Supplements can not identify you personally.

Reasons why Achieve Supplements Collects Personal Information
We collect our information about our customers to better provide a range of products and services relating to the establishment of memberships and reminders, to assist the administration of accounting, record keeping, archiving, risk management and staff training.

How we Collect Information

We collect personal information directly from the information you provide to us.  This information in collected when placing orders with our business, requesting information regarding our product and/or services or any other dealings made with our business.

We collect our information via the webpage, in person, via email or when you contact us physically via writing including any marketing campaigns. We also collect personal information via our affiliate partner Achieve Personal Training ABN 47 656 388 277, or via third parties including Natural Health Supplements and its suppliers.

Achieve Supplements does not knowingly collect or use personal information from children under the age of 16 years of age without parental consent.

How Achieve Supplements Stores Information

All information that is collected from you will be stored in a secure computer database and a paper filing system.  All information stored has taken steps to prevent your information from being disclosed to any other party, misuse, loss or unauthorised access.

When your personal information is no longer needed for any reasons, we will ensure that all information kept on file is destroyed to ensure misuse is impossible.

Third Party Marketing

To ensure your privacy is kept with the upmost confidentiality, we will not sell, rent or trade your personal information without your consent. 

We may use your personal information and disclose to companies affiliated with Achieve Supplements including Achieve Personal Training in order to offer you products and services offered by us or these companies.  We will also provide affiliated businesses with your personal information upon your request.

To protect your privacy, affiliated businesses will adhere to strict requirements of security and confidentiality regarding the handling of your personal information.  All information provided to these companies will not disclose your information to any third party or contractor, unless requested by yourself.

If you do not wish to receive information relating to these businesses, please contact us and we will update your contact profile preferences.

Access to Personal Information

To ensure that all personal information we collect, use or disclose is up to date, please provide us with any change of details via our website contact section, via telephone on (07) 3899 3311 or by emailing NewOrders@AchieveSupplements.com.aules.  This is to ensure that all changes to the business or new product or services are communicated to you.

Upon request, we can provide you with a copy of all the personal information which we hold pertaining to yourself in accordance with our obligations under the Privacy Act.  We may charge a fee for retrieving this information, which will be provided to you in advance of providing the information requested.

We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information.

Achieve Supplements fully cooperates with law agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. Achieve Supplements reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of Achieve Supplements, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors. Achieve Supplements also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.

Other Third Parties and our Website

We also use external companies for the following reasons:

• for web hosting services for this website
• for maintenance or problem solving; and
• to gather non-personal information from cookies in order to evaluate the effectiveness of online marketing activities.

Contacting Achieve Supplements
If you have any questions about this policy or if you wish to update information we hold about you or to make a complaint, please write to:

The Owner
Achieve Supplements
140 Hawthorne Road,
HAWTHORNE QLD 4171

Or alternately via telephone on (07) 3899 3311 or email NewOrders@AchieveSupplements.com.aules.

All transaction details submitted to Achieve Supplements via the shopping cart are encrypted to prevent access by other parties.

Internet Payment Security Policy

Achieve Supplements uses SecurePay's Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.

A client's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.

We take Credit Card fraud very seriously. Tracking & monitoring systems are in place on all transactions and all fraud attempts will be reported to Police.

As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

Protecting the information of customers and other users of our website is important to us. Any information collected is held in strictest confidence.  If you require further information, please contact us via the above details.